Choosing an expert in-home care provider service requires thoughtful consideration. There are several issues which need to be addressed in order to choose the right home care services. Here are some of the questions you should ask yourself before selecting a home care provider.
1. Are your Home Care Providers Certified?
The first thing to check for is whether your home care providers are certified by Medicare or not. A number of Medicare certified agencies also offer services which are usually not covered by Medicare. These services may include assistance with everyday activities and are often referred to as “private pay.” Make sure you are not hiring amateurs for something as serious as in-home care to waste your time and money.
2. Does your Home Care Service possess it’s own Employees or hire a contract staff?
Sometimes, home care providers are not able to discover satisfactory nursing or rehabilitation staff to meet the needs and requirements of their patients. In such a situation, these providers may require to contract with other providers or staffing agencies to utilize professional staff for part-time or full time basis. Whatever kind of staff they use, make sure they have enough credibility to successfully provide you the best of in-home care services and also cover your needs professionally.
3. Do they Document Clear and Specific Agreements?
Agreements are an important part of availing home care services. Your written agreement with the home care provider must deal with one or more of the following, if relevant:
- The time-period for which the quoted rate is guaranteed
- In case of any rate increases, there must be advance notices
- Rates for holidays, night shifts or emergencies should be mentioned separately
- Any other significant requirement
4. Safe and Secure Payment System
For your services to be covered by your Medicare insurance, you have to check whether your home care providers are Medicare certified or not. You need to inquire your home care providers whether they allow the process of “Assignment of Benefits” which allows the insurance company to pay the home care providers directly. While you are paying the agency directly, make extra efforts to completely understand all the payment terms. Information regarding the grace period from the end of the billing cycle or late fee come in handy for a smooth and swift payment process.
5. Make sure your loved one’s daily activities and health conditions are Monitored
Several in-home care providers make the home care staff responsible for keeping a daily log of activities and episodes. The home care providers at all times make notes about every individual patient’s mood, energy and appetite. You must inquire your providers, whether these logs are ever evaluated by a professional clinical staff for any future concerns.